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Get in touch
Global Tracking & Maritime Solutions
Address
- 1 Elmfield Park, Bromley BR1 1LU
frequently asked questions
Here are some frequently asked questions (FAQs) about cargo tracking for shippers and carriers, as
of March 20, 2025:
For Shippers:
How can I track my shipment?
Once your shipment has been booked, a tracking number will
be available within 24 hours of the requested pick-up date (for most carriers) and can be provided for tracking.
What do I do if my package is delayed or missing?
Contact the retailer directly or marketplace where you made your purchase.
How can I avoid a change in shipping rates?
What does Pending status mean on AfterShip Tracking?
It usually means that the carrier does not have any delivery information for the tracking number yet.
For Carriers:
How do I sign up to haul for a specific company?
Select ‘Get CTN with us’ and sign up to haul through a streamlined registration process designed to get you on the road faster. Simply
follow the prompts, which will explain what documents or information you need to get set up as a carrier.
On-board with us as a 3rd party carrier
Please reach out to
The best way to avoid a change in shipping rates is to ensure that all information given to the carrier at the time of booking is 100%
complete and accurate.